Man visiting dog-friendly cafe complains meal was spoilt by ‘unruly’ and ‘smelly’ dogs

A diner has left a scathing review online after hitting out a popular cafe’s policy of allowing dogs inside. The customer said the visit was “spoilt” when he had to compete for floor space with five dogs.

The customer, named Tony, said that a member of staff even went over to pet the dogs and “went on to serve food without washing his hands”. He had visited Paramo Lounge in Solihull’s High Street earlier this year.

Paramo Lounge has a 4.5 rating on Tripadvisor – with more than 200 reviews. It is is also included in the top 5 quick bites to eat in Solihull, according to the travel website, and also picked up a Travellers’ Choice Award in 2021.

Read more: Pub owner tells ‘horrible’ diner to go to McDonald’s instead after cruel review

One recent reviewer described it as the “perfect meeting and eating spot”. While another said it was “amazing”.

But this particular reviewer, who is from Burnley according to Tripadvisor, gave it a 2 rating when he left his negative thoughts on Tripadvisor. Their review’s headline was “HAD TO COMPETE FOR FLOOR SPACE WITH 5 DOGS”.

The review in full said: “Our visit was spoilt because of the restaurants policy of allowing dogs. There was two large dogs who were particularly unruly and smelly.

“But when the lady opposite complained the waiter simply went over and patted the dog and went on to serve food without washing his hands. VERY Unhygienic.”

But the general manager at Paramo Lounge, named as Ebony, decided to respond to their review – apologizing for their experience. But did point out there was a “pup free area for those who do not wish to be around dogs”.

The response said: “I’m very sorry to hear your experience was ruined. We do have a pup free area for those who do not wish to be around dogs.

“I can assure you I will be looking into the server’s standards as it is mandatory for all employees to regularly wash their hands, especially after touching animals. We hope you visit us again soon.”

Paramo Lounge has 210 reviews on Tripadvisor – with 182 of them listed as ‘excellent’ or ‘very good’. One review from this week said: “Perfect meeting and eating spot, even if you’re just grazing. The lighting and atmosphere are just right, the decor quite saloon-like and multifarious.”

Jojo said: “Went to Paramo Lounge this evening after working a day at the NEC. After working in the hospitality industry you know when you get good service.

“The bartenders when we first arrived where so kind, friendly and full of fun. They made us feel really welcomed even though we were wearing “uniforms” from the show.

“We then met the general manager who was the consummate professional. He chatted to us, made us feel so welcome, made us laugh and ensured we had the best time. We will definitely return just to see these great people. 5 stars.”

While Paul said: “Me and my friend grabbed a late dinner after work, when we walked in we were greeted by the bartender and after sitting and placing our order the GM Brett had a general chat with us whilst cleaning the table next to us and was brilliantly friendly and genuine.

“The service was swift and the food was great, the chicken in the chicken, bacon and avocado burger was cooked to perfection! Not often I’m in Solihull but when I am I now know where to go.”

Read more: Waiting staff left in tears after treatment from birthday party table at Birmingham pub

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